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Customer Service Feedback Form Template

See how your staff did during a customer interaction with a branded form that you can create with no code today.

  • Improve your business by gathering feedback from your audience and customers.
  • Carry your brand through to the feedback form with custom fonts, colors, images and animated characters.
  • Find the perfect fit feedback template and adjust it for your use case.

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Customer Service Feedback Form Template

Available in multiple variations (with or without character). View options

Brought to you by the same team that built Visme’s versatile design tool, Visme forms brings your website to life with powerful forms that convert. Use these feedback form templates and grow your business with feedback that helps build loyalty to your brand and business.

Highly Rated on G2 and Capterra

Integrate your Customer Service Feedback Form with Other Platforms

Connect your Feedback Form with our marketing automation and CRM integrations.

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Customer Service Feedback Form FAQs

The optimal placement of a customer service feedback form depends on your business context and customer touchpoints. Visme’s customer service feedback form template can be used in many different locations throughout your customer’s journey. Consider the following strategic locations: Post-Interaction Email: Include a feedback form link in post-interaction emails, allowing customers to provide feedback immediately after a service interaction. Website Footer or Sidebar: Place a subtle feedback form link in the footer or sidebar of your website, ensuring easy access for visitors. Customer Portal: If applicable, incorporate the feedback form within the customer portal or account dashboard for convenience. Thank-You Page: Display the feedback form on the thank-you page after a purchase or interaction, capturing feedback while the experience is fresh. Live Chat or Support Page: Integrate a feedback form on your live chat platform or support page, allowing customers to share their thoughts on the support experience. Receipts or Invoices: Include a QR code or link to the feedback form on receipts or invoices, encouraging customers to provide feedback at their convenience. Social Media Platforms: Share the feedback form link on your social media platforms, inviting customers to share their experiences and suggestions. Physical Locations: In brick-and-mortar establishments, place feedback forms at checkout counters, on tables, or near exit points. Product Packaging: For product-based businesses, include a feedback form within the product packaging or as part of the user manual. Email Signatures: Add a feedback form link in customer service team email signatures to encourage ongoing feedback. Mobile App: If you have a mobile app, integrate the feedback form within the app interface, allowing users to provide feedback seamlessly. By strategically placing the customer service feedback form at various touchpoints, you increase the likelihood of receiving valuable insights and improving the overall customer experience. Adapt the placement based on the nature of your business and customer journey.

To effectively establish customers' needs, it's essential to ask targeted questions that uncover their specific requirements. Begin by inquiring about the primary goal or objective they aim to achieve with your product or service. Follow up with questions regarding any challenges or pain points they currently face in their endeavors. Explore their preferences, budget constraints, and desired features to tailor your offerings accordingly. Lastly, inquire about their timeline for implementation or purchase, ensuring that your solutions align with their timing and urgency. These questions collectively provide a comprehensive understanding of customers' needs and enable a more personalized and effective approach.

You can start collecting feedback quickly using Visme’s feedback form templates

Our interface makes it easy to design a feedback form, whether it’s for an event, training, service, course, employer or anything else you need feedback to be collected.

Step 1

Choose a Template

Find the right sign up form template for you. We have feedback form templates for different needs and preferences, and choosing a good starting point will speed up the process.

Choose a Template

Step 2

Customize Form Fields

Add fields based on the feedback that you want to collect. Carefully select which questions to ask to improve the quality of feedback you receive.

Customize Form Fields

Step 3

Refine Form Design

Add animated characters to your feedback forms to help attract more respondents to your form. You can also easily customize basic elements like colors, fonts, images, and any other form element you’d like to match your brand.

Refine Form Design

Step 4

Launch Your Contact Form

Automatically generate the feedback form HTML and place it on your website. You can also share your form with a link or QR code, both great options for events both online and in-person.

Launch Your Contact Form

Step 5

Track Form Performance

Monitor your feedback form and see if your clients, customers, and audience are using it to leave quality feedback. It may be necessary to make changes as you see how the form is performing.

Track Form Performance
Choose a Template
Customize Form Fields
Refine Form Design
Launch Your Contact Form
Track Form Performance

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Visme is more than just forms

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With Visme’s full design platform in your toolbelt, you can create everything needed for a first-class marketing campaign. When you try Visme Forms you also get access to design:

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  • And more...